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Technology Cheat Sheet 

Common Helpdesk Questions: Send an email to: [email protected] 

What we CAN help you with: 

• I changed a setting on my Chromebook that I don’t know how to fix. 

• I blocked my camera. 

• I blocked my mic. 

• My Chromebook is talking every time I push something. 

• My screen colors changed. 

• My screen is really big. 

• My screen is too small. 

• I have a keyboard on my screen I can’t get rid of. 

• This happens every time I click... 

• My device won’t turn on. 

• My device doesn’t hold a charge. 

• My screen is cracked. 

• My trackpad won’t work. 

• The case is cracked. 

• It’s broken. 

Things to ask or tell your child’s teacher: 

• I can’t get into my Google Classroom.

• My internet connection is laggy.

• I need my password. 

• I keep getting kicked out of the website or Meet.

• I need help with Meet or a website. 

• I can’t connect my Bluetooth headphones.

• I need help finding my homework.

• I can’t connect to my Wifi. 

• I need help turning in my assignments.

• I can’t log in to my music assignments. 

• What website do I go to.

• I can’t play my favorite game.

• How do I take an AR test.